Wok&Go have worked with our HotSpot provider recently, to install a guest WiFi solution that captures detailed analytics about their diners. The solution was successfully deployed in seventeen of their twenty UK branches in September 2016. THE CHALLENGE Prior to September of last year, Wok&Go had no guest WiFi solution in place but their management …
Case Study: Set your marketing on fire like Wok&Go Read More »
Whilst not solely used for the restaurant and hospitality industry, the Guest Wifi and Customer Engagement Solutions we provide serve businesses in the sector well. Improving both the service you provide to your customers and allowing you to make more savvy marketing decisions, just like Sugar On Top. The café has recently implemented the same …
Case Study: Hitting the sweet spot with customer engagement Read More »
The system which Genius WIFI customers use isn’t limited by business size. It suits small independents to large multinational companies, the common goal being to engage with and understand customers better. The Guest WIFI system we supply was recently implemented by PizzaExpress UAE. THE CHALLENGE The customer experience is extremely important to PizzaExpress and accessing …
Case Study: A slice of the action for Pizza Express UAE Read More »
Our Hotspot provider has shared with us their recent work with the Eldan Hotel. The aim for this 5 story boutique hotel, was to offer a fast, free guest WiFi solution, whilst gaining detailed analytics and utilising the new TripAdvisor connector, which encourages customers to write reviews. THE CHALLENGE Travellers who fork out to stay at …
The company Tony Roma’s is a chain of 200 restaurants located across 33 countries. The systems WiFi was installed in the UK based restaurants in December 2012. Business objectives “We were keen to encourage our clients to use the free WiFi within the restaurant, in order to encourage them to stay longer and spend more. …
How do I use social media to boost business? This is the golden question that could apply to many sectors but within the fiercely competitive hotel industry, Social Media is something that generates lots of debate and only some action, with varying degrees of success. There are some hotel brands that implement their social engagement strategy …
10 top tips for hotels to get more from social media Read More »
What do you get in return for offering free wifi? Once again we’ve been reading about coffee shops trying to meet customer demands by offering free WiFi but losing out. This time it’s the coffee shops in Washington DC that are bearing the financial burden of their generosity, with students monopolising tables for long periods …
Convert coffee shop WiFi parasites to powerful ambassadors Read More »
Since its early beginnings in 2000, the review giant TripAdvisor has eclipsed the travel, tourism, restaurant, and leisure industries; now in 2017, TripAdvisor’s famous review bubbles represent over 7 million businesses across the globe, with 500 million reviews and counting. Undoubtedly, there are a wealth factors contributing to TripAdvisor’s success, but it’s their consumer-driven platform that has …
How Much Influence Does TripAdvisor Have On Your Results? Read More »
TV chef and restauranteur, Simon Rimmer, is capitalising on the benefits of social media, with the introduction of our WiFi service in his two Manchester restaurants, Greens and Earle. The WiFi system will enable all customers to surf the net in his establishments, free of charge, while allowing his management to analyse visitor demographics and promote the restaurants to …
Press release: Greens and Earle Manchester go online! Read More »
