Frequently Asked Questions Below

Switching To Us

Moving is easy, fast and risk free. Switching telecoms providers is nothing new and has been occurring since the telecoms market began to deregulate in the mid-80’s. For many years now the telecoms industry has had extremely reliable and sophisticated systems and processes that allow a customer to switch seamlessly from one provider to another.
Depending on which services you switch to us, a simple form or two is all that is required. Genius Technology Solutions does everything once the forms are completed and we will let you know exactly what day your services are going to switch.

Billing & Customer Service

You can nominate to have your bill either emailed or posted to you. Your bills will also be available for you to view and download online by clicking on the my account button at the top of each page of this website.  You will need your account number and the password created when you signed up.  If you don’t have this to hand, please call our support team who will happily assist you.
Each month your invoice will be sent to you via your chosen billing method. All call charges are billed in arrears and any rental charges, such as line rental or broadband access are billed a month in advance.

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