24/7, 365 DAYS A YEAR
We understand that it may not be suitable to call during ‘standard’ business hours, that’s why we are available 24/7, 365 days a year.Our calls aren’t scripted and our representatives are happy to spend as long as it takes to make sure your issue gets resolved.
We hire real people who are passionate about helping you and providing great customer support.
AVERAGE ANSWER TIMES OF 7 SECONDS
Everyone is familiar with the common frustrations that sometimes arise when you have a problem. You may phone the supplier and find yourself on hold, listening to bad music, waiting for a representative to answer.
We’re different. We won’t keep you in a queue or on hold; our average answer time, by a real person, is currently 7 seconds. If you’re calling about an existing problem, we will have all your details on file, so you won’t have to repeat yourself if answered by a different person.