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What’s the advantage of using our managed service plans?
Genius WiFi is based on a market leading platform that is used by venues the world over to improve the customer experience by harnessing data from those customers & using powerful analytics to identify their likes, interests & activities. This comes as standard with all of our systems and clients can generate reports to inform …
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Case Study: Hitting the sweet spot with customer engagement
Whilst not solely used for the restaurant and hospitality industry, the Guest Wifi and Customer Engagement Solutions we provide serve businesses in the sector well. Improving both the service you provide to your customers and allowing you to make more savvy marketing decisions, just like Sugar On Top. The café has recently implemented the same …
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Case Study – Four restaurants and a bar
The San Marco Group is a well-respected chain of four Italian restaurants and a bar, which are located in Preston, Lancashire. Not only does the San Marco Group deliver first class food and drink, but they also clearly demonstrate superior service to their customers. The restaurants cater for groups of all sizes and customers of all ages; …
Keeping our customers in control
Our WiFi partner has recently written about the importance of end users of WiFi being able to have control over the data they are willing to share with companies. In the light of GDPR regulations last month, data protection is at the forefront of our minds. GDPR outlines that individuals have a “right of access” …
Top-Tips for tackling poor WiFi
Confused about your poor WiFi access? Sick of waiting for video streams to load? Fed up of only ever having one bar of signal on your phone or laptop?According to the WiFi experts you need to look mainly at two things – your speed and your range. It’s no good having a super speedy network …
Guests stay connected at Guernsey’s Fermain Valley Hotel
The Fermain Valley Hotel needed a WiFi solution capable of meeting the rising demand for safe, secure, 24/7 internet access, particularly for business and leisure guests who arrive with multiple devices. The hotel has recently undergone a complete WiFi upgrade. The WiFi system utilises multiple VDSL Super-Fast Broadband Technology coupled with state of the art WiFi access …
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Case Study: A slice of the action for Pizza Express UAE
The system which Genius WIFI customers use isn’t limited by business size. It suits small independents to large multinational companies, the common goal being to engage with and understand customers better. The Guest WIFI system we supply was recently implemented by PizzaExpress UAE. THE CHALLENGE The customer experience is extremely important to PizzaExpress and accessing …
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Case Study: How data visualisation aids marketing
Our WiFi partner recently worked with The Mexican food chain, Mad Mex. They wanted to take their service to the next level through offering exceptional and secure guest WiFi to enhance the customer experience, whilst also collecting valuable demographic data to support marketing campaigns and personalize communications. Ronan Alonzo, IT Manager for Mad Mex, said: “We were keen …
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Case Study: The best connected Eldan Hotel
Our Hotspot provider has shared with us their recent work with the Eldan Hotel. The aim for this 5 story boutique hotel, was to offer a fast, free guest WiFi solution, whilst gaining detailed analytics and utilising the new TripAdvisor connector, which encourages customers to write reviews. THE CHALLENGE Travellers who fork out to stay at …
Hotel group improves guest communication
South American boutique hotel and apart hotel group guests can now enjoy new guest WiFi solution that will see management gaining valuable analytical data to improve guest experience within each location. The investment now not only provides customers with high speed WiFi throughout their premises but also collects key data about their guests, helping both …
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