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Top-Tips for tackling poor WiFi
Confused about your poor WiFi access? Sick of waiting for video streams to load? Fed up of only ever having one bar of signal on your phone or laptop?According to the WiFi experts you need to look mainly at two things – your speed and your range. It’s no good having a super speedy network …
Guests stay connected at Guernsey’s Fermain Valley Hotel
The Fermain Valley Hotel needed a WiFi solution capable of meeting the rising demand for safe, secure, 24/7 internet access, particularly for business and leisure guests who arrive with multiple devices. The hotel has recently undergone a complete WiFi upgrade. The WiFi system utilises multiple VDSL Super-Fast Broadband Technology coupled with state of the art WiFi access …
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Case Study: A slice of the action for Pizza Express UAE
The system which Genius WIFI customers use isn’t limited by business size. It suits small independents to large multinational companies, the common goal being to engage with and understand customers better. The Guest WIFI system we supply was recently implemented by PizzaExpress UAE. THE CHALLENGE The customer experience is extremely important to PizzaExpress and accessing …
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Case Study: How data visualisation aids marketing
Our WiFi partner recently worked with The Mexican food chain, Mad Mex. They wanted to take their service to the next level through offering exceptional and secure guest WiFi to enhance the customer experience, whilst also collecting valuable demographic data to support marketing campaigns and personalize communications. Ronan Alonzo, IT Manager for Mad Mex, said: “We were keen …
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Case Study: The best connected Eldan Hotel
Our Hotspot provider has shared with us their recent work with the Eldan Hotel. The aim for this 5 story boutique hotel, was to offer a fast, free guest WiFi solution, whilst gaining detailed analytics and utilising the new TripAdvisor connector, which encourages customers to write reviews. THE CHALLENGE Travellers who fork out to stay at …
Hotel group improves guest communication
South American boutique hotel and apart hotel group guests can now enjoy new guest WiFi solution that will see management gaining valuable analytical data to improve guest experience within each location. The investment now not only provides customers with high speed WiFi throughout their premises but also collects key data about their guests, helping both …
Case Study: Tony Roma’s Restaurants
The company Tony Roma’s is a chain of 200 restaurants located across 33 countries. The systems WiFi was installed in the UK based restaurants in December 2012. Business objectives “We were keen to encourage our clients to use the free WiFi within the restaurant, in order to encourage them to stay longer and spend more. …
10 top tips for hotels to get more from social media
How do I use social media to boost business? This is the golden question that could apply to many sectors but within the fiercely competitive hotel industry, Social Media is something that generates lots of debate and only some action, with varying degrees of success. There are some hotel brands that implement their social engagement strategy …
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Convert coffee shop WiFi parasites to powerful ambassadors
What do you get in return for offering free wifi? Once again we’ve been reading about coffee shops trying to meet customer demands by offering free WiFi but losing out. This time it’s the coffee shops in Washington DC that are bearing the financial burden of their generosity, with students monopolising tables for long periods …
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How Much Influence Does TripAdvisor Have On Your Results?
Since its early beginnings in 2000, the review giant TripAdvisor has eclipsed the travel, tourism, restaurant, and leisure industries; now in 2017, TripAdvisor’s famous review bubbles represent over 7 million businesses across the globe, with 500 million reviews and counting. Undoubtedly, there are a wealth factors contributing to TripAdvisor’s success, but it’s their consumer-driven platform that has …
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